CLEVELAND — Sharon McCue of Cleveland simply can not seem to unravel the rising thriller surrounding a Toyota Camry she rented from the Price range Lease-a-Automobile location close to Hopkins Worldwide Airport again on March 12.
Price range has now despatched McCue a $180 dashing ticket issued by Newburgh Heights police on April 14. The issue is McCue has the receipts to show she returned the automobile to Price range on March 18, a month earlier, so she could not have been behind the wheel.
The Newburgh Heights ticket confirmed the Camry on pace digital camera video heading westbound on Harvard Avenue at East 58 Avenue, ticketed for doing 37 in a 25 MPH zone. Price range then forwarded the ticket to McCue, creating simply one other irritating chapter to a lacking automobile thriller that has been occurring for greater than three months.
“This was a horrible, horrible expertise and it’s getting worse by the day, it’s turning out to be a nightmare,” McCue mentioned. “You couldn’t even think about, it’s making me sick, I imply it’s making me bodily unwell.”
Again in April, McCue contacted Information 5 after Price range Lease-a-Automobile despatched McCue a discover within the mail that the Camry she rented a month earlier had not been returned.
She additionally obtained a number of calls and voicemail messages from the Price range loss prevention workplace claiming she as soon as once more rented the $25,000 car a day later, and that the automobile had not been returned and was lacking.
To make issues worse, McCue reported Price range then rang-up greater than $5,000 in prices on her bank card for rental time on the automobile she by no means used, and informed Information 5 she was by no means given any billing on the fees.
“I obtained nothing, no type of billing, no sort of itemization for what these prices are for,” mentioned McCue. “I can’t even clarify how upset I used to be.”
McCue mentioned she referred to as Price range quite a few occasions to unravel the difficulty however with no outcomes. So, Information 5 contacted Price range Lease-a-Automobile Headquarters and it shortly responded and issued the next assertion:
“Following an preliminary overview of occasions, we’ve got apologized and refunded Mrs. McCue the extra prices. We’re finishing up additional inner investigations to make sure this does not occur once more.”
However McCue informed Information 5 the fees on her bank card have nonetheless not been eliminated, and now she’s dealing with a dashing ticket on a rental car even Price range confirms was returned weeks earlier.
Information 5 once more contacted Price range headquarters, and Information 5 realized the credit score to Mrs. McCue’s bank card will put up within the coming days. Newburgh Heights police confirmed the dashing ticket has now been paid by the corporate.
Nonetheless, the corporate wouldn’t give us any info on who might have been behind the wheel of the lacking Camry, when it was caught dashing in Newburgh Heights. Information 5 remains to be ready for an official assertion from the corporate.
In the meantime, McCue once more had a warning and recommendation for shoppers who’re utilizing a credit score or debit automobile when renting a car.
“I’d completely extremely urge individuals to undoubtedly put an alert with their bank card firm or their debt card if you happen to’re renting a rental automobile,” McCue mentioned. “I truly missed a pair days of labor taking place to the Cleveland Hopkins Airport making an attempt to resolve this matter.”